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Frequently Asked Questions

Find answers to common questions about Sureshake's document verification platform

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Getting Started

Account & Security

Documents & Reports

Blockchain Verification

Sharing & Collaboration

Billing & Pricing

API & Integration

Troubleshooting

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Frequently Asked Questions

Categories

Need more help?

Getting Started

What is Sureshake?

How do I create an account?

What types of documents can I upload?

Do startups qualify for a pilot?

What browsers are supported?

Can I use Sureshake on mobile devices?

How do I get started with document verification?

Do I need cryptocurrency to use Sureshake?

Account & Security

How do I reset my password?

Can I change my email address?

How do I enable two-factor authentication?

Can I have multiple users on one account?

How do I delete my account?

What happens to my data if I cancel?

How secure is my account?

Documents & Reports

What's the maximum file size I can upload?

How long are documents stored?

Can I organize documents into folders?

How do I share documents securely?

Can I edit documents after uploading?

What is document OCR?

Can I bulk upload documents?

How do I export my documents?

Are my documents backed up?

Blockchain Verification

How does blockchain verification work?

Which blockchains do you support?

What is a verification certificate?

How can others verify my documents?

What's the difference between public and private verification?

How much does blockchain verification cost?

Sharing & Collaboration

How do I share documents with my team?

Can I control who sees what documents?

How do I track document activity?

Can external users access documents?

What are workspaces?

Billing & Pricing

What payment methods do you accept?

Can I change my plan anytime?

Do you offer annual billing?

How do I get an invoice?

What's your refund policy?

Are there any hidden fees?

Can I get a custom quote?

API & Integration

How do I get API access?

What can I do with the API?

Is there API documentation?

What are the API rate limits?

Do you have SDKs or libraries?

Troubleshooting

Why is my document upload failing?

I can't log into my account

Verification is taking too long

Documents aren't displaying correctly

How do I report a bug?

Who do I contact for support?

Still have questions?

Email Support

Documentation

Community